FAQs

Production: since items are made to order, it may take 2-5 business days to process the order.

Shipping: Please know that once your packages are shipped out, it’s out of our hands. We unfortunately cannot control the speed of which your package will arrive. It's determined by the carrier you choose and the end destination.

**Alot of factors can delay shipments. Before you reach out to us because your package has not shown up within the estimated days, you need to reach out to your local post office/the shipping provider and see if something is delaying it. Also, please allow additional 5 business days.

At LivinaStyle, we understand the importance of accurate shipping information in ensuring a seamless delivery experience. To guarantee that your order reaches its destination without a hitch, we have established a policy regarding insufficient or incorrect addresses.

Insufficient Address:

In the event that you provide an address that is deemed insufficient by the courier partners, the shipment will be returned to the facility. This ensures the safekeeping of your order and prevents any potential issues arising from an incomplete or inaccurate address.

Reshipment Costs:

If a shipment is returned due to an insufficient address, you will be held liable for the reshipment costs. Once the parcel is back in our possession, we will promptly reach out to you to confirm an updated and accurate address. At this point, any applicable reshipment fees will be communicated and shouldered by you.

Our Commitment to Clarity:

We value transparency and open communication. In instances where address-related challenges arise, we will work closely with you to ensure that the updated information is accurate and that your order is swiftly reshipped to its intended destination.

Unclaimed:

In the event that a shipment is returned and goes unclaimed for 30 days, it will be donated to charity.

How We Collaborate:

To address any concerns related to shipping addresses, promptly contact us. We are here to assist you in updating and confirming addresses, helping to navigate through any unexpected scenarios that may arise.

At LivinaStyle, we understand the frustration that can arise when a package is marked as delivered, but it hasn't reached you. We want to provide clarity on our policies in such situations, ensuring a seamless resolution to any delivery hiccups.

Tracking Status: Delivered but Not Received:

If the shipment's tracking indicates that it was delivered, but you have not received it, please be aware that we won't cover the cost of reshipping or refunding the order. While we empathize with the inconvenience this may cause, our policies are designed to address scenarios that fall within our control.

Potential Solutions and Recommendations:

• Check Unexpected Locations: Sometimes, packages might be left in unexpected locations at your address. It's worthwhile to thoroughly check around your property and inquire with neighbors.
• Inquire with Delivery Staff: Reach out to the carrier and inquire if any additional details were provided by the delivery staff. They may offer insights into the package's whereabouts.

Our Assistance and Limitations:

We can certainly check the shipment's status for you. However, if the carrier has marked it as delivered, we are unable to cover refunds due to such carrier errors. In these instances, we recommend considering the following:

• No Refund for Such Carrier Errors: Unfortunately, we do not cover refunds for this type of carrier errors, when they mark packages as delivered.
• Reshipping at Your Expense: If the package remains elusive, you have the option to place a new order for it to be reshipped. Please note that this will be at your expense.

At LivinaStyle, we not only pour our creativity into crafting exquisite products but also believe in empowering you with the knowledge to care for them in the most impeccable way possible. Every item you choose from us is not just a purchase; it's an investment in lasting elegance. Here's a thoughtful guide on how to care for your unique pieces:

Printed Apparel: Unveiling the Secrets

Our printed apparel, adorned with the latest direct-to-garment (DTG) printing technology, is a canvas of wearable art. To keep the colors vibrant and the prints intact:

• Machine-wash cold, inside-out: Use a gentle cycle and mild detergent.
• Avoid harsh chemicals: Say no to chlorine bleach or fabric softeners.
• Tumble-dry low or hang-dry: But for the crispest results, air-drying steals the spotlight.
• Cool iron, inside-out: Preserve the print's allure by avoiding direct contact with the iron.

Follow these steps diligently to ensure your printed garments remain a testament to timeless beauty, without fading or cracking.

Embroidered Elegance: Gentle Care for Lasting Splendor

Embroidered apparel, an epitome of timeless charm, deserves a touch of finesse:

• Machine-wash cold, inside-out: Use a gentle cycle with a mild detergent.
• Air-dry or tumble-dry with cool air: Maintain the embroidered allure without compromising on quality.
• Iron inside-out: Keep it between two gentle pieces of cloth, avoiding steam irons.

For embroidered hats, bags, and shoes, a wipe with a damp cloth suffices. Remember, they prefer to avoid the harsh treatment of machines and dryers.

All-Over Printed Allure: A Symphony of Style

All-over printed apparel, fabrics, and swimwear require a delicate approach:

• Machine-wash cold, with like colors: Keep it cool and gentle.
• Skip the tumble-dry and dry-clean: Instead, embrace air-drying for the perfect finish.
• Low-heat ironing: Maintain the flawless allure without compromising the print.

Care Beyond Attire: Treasured Accessories Unveiled

Accessories like printed tote bags, pillows, sublimation socks, blankets, towels, laptop sleeves, and mugs deserve a touch of mindful care:

• Varied washing instructions: Tailored to each accessory, ensuring longevity.
• Hand-washing preferred: Especially for mugs and delicate items.
• Avoid direct sunlight: For posters and canvas to stand the test of time.

Phone Cases and Stainless Steel Water Bottles: Handling with Grace

• Phone Cases: Gently rub with a damp cloth and mild soap, air-dry at room temperature.
• Stainless Steel Water Bottles: Hand-wash only, showcasing the elegance of the LivinaStyle seal.

Remember, every care ritual is a celebration of your commitment to sustainability and mindful living. Embrace the artistry, savor the longevity, and let your LivinaStyle pieces weave into your story, elegantly.

At LivinaStyle, your satisfaction is at the forefront of our mission. We understand that sometimes, unforeseen circumstances may arise. Therefore, we've crafted a policy to address any claims regarding misprinted, damaged, or defective items, ensuring you experience the utmost satisfaction with your purchase.

Claim Submission Window:

Any concerns regarding misprinted, damaged, or defective items must be brought to our attention within 30 days after receiving the product. This timeframe allows us to swiftly address and rectify any issues, guaranteeing your peace of mind.

Lost in Transit:

For packages that find themselves lost in transit, we request that you submit your claims no later than 30 days after the estimated delivery date. This timeframe ensures that we can promptly investigate and take appropriate action to resolve the matter.

Our Pledge for Errors:

Claims deemed an error on our part are covered entirely at our expense. We don't accept product returns, however, we do take full responsibility for any mishaps or oversights on our end.

Our commitment to quality assurance extends beyond crafting exceptional products—it encompasses every step of your journey with LivinaStyle. We value your trust and are dedicated to making things right in the rare instance that they go awry.

Buyer's Remorse

We sincerely regret to hear that you're considering a return due to buyer's remorse. It's essential to note that our return policy does not encompass cases of buyer's remorse. This means, unfortunately, we are unable to issue a refund for orders based solely on this reason.

Return Policy and Size Selection:

Our return policy, unfortunately, does not cover products ordered in the wrong size. As a result, we are unable to issue a refund for orders based solely on incorrect size selection. We appreciate your understanding of our policies and the intricacies of our production process.

How to Submit a Claim:

To initiate a claim, please reach out to us at livinastyle@libero.it with detailed information about the issue, including relevant photos if possible. We are here to assist you and will guide you through the process to ensure a swift resolution.

At LivinaStyle, we strive to create a seamless and delightful shopping experience. Your satisfaction is not just a goal; it's a standard we uphold with every product, ensuring that each piece from us becomes a cherished part of your unique story.

Size Exchanges:

At LivinaStyle, we understand that selecting the right size is crucial for your satisfaction with our products, so please make sure to look at the sizing chart available for each our product. We'd like to provide clarity regarding our policies when it comes to size exchanges due to ordering mishaps.

Size Exchange Procedure:

Regrettably, orders with incorrectly chosen sizes are not eligible for refunds from our side. Our unique made-on-demand process ensures that every product is crafted specifically for you. Requesting a size exchange would entail creating an entirely new product to meet your sizing preferences.

How We Can Assist:

If you find yourself needing a different size, we recommend placing a new order with the correct size to ensure a seamless experience. We are ready to assist you in answering any questions you may have about sizing and product details.

Your Understanding Matters:

We want your LivinaStyle experience to be nothing short of perfect. While we may not be able to issue refunds for size-related issues, we're here to ensure that you find the right fit and style. Thank you for your understanding.

At LivinaStyle, we want to ensure transparency and clarity regarding potential customs fees associated with international shipments. Please be aware of the following information, as it outlines your responsibilities and what to expect when it comes to customs duties.

CUSTOMS FEES AND INTERNATIONAL SHIPMENTS

Some international shipments may incur customs fees based on the destination country's regulations. The fee's amount can vary depending on factors such as your order value, country limits, and other considerations related to the specific product.

YOUR RESPONSIBILITY FOR CUSTOMS FEES

You are responsible for any customs fees that may be applicable to your international order. These fees are paid directly to the appropriate customs agency by you. We believe in clear communication, and it's important for you to be informed about potential additional costs associated with your LivinaStyle purchase.

VARIABILITY OF FEES

The exact amount of customs fees can vary, and it's influenced by several factors. These factors include your order value, the destination country's regulations, and any specific considerations related to the particular product being shipped.

HOW TO MANAGE CUSTOMS FEES

As you place an international order, we recommend checking with your local customs agency to understand the potential fees that may apply. This proactive step ensures that you are well-prepared for any additional costs associated with the customs process.

OUR COMMITMENT TO SUPPORT

While customs fees are your responsibility, we are here to assist you with any questions or concerns you may have. Feel free to reach out to us if you need clarification or guidance regarding customs-related matters. Please note that we won't be able to provide you with an estimated customs fee because each country and their regulations are different.